Is Navi really free?
Yes, 100% free! We're here to help you navigate the mental health system—no hidden costs, no catches. We make it easier for you to find care, and our partners pay us when we make a successful match.
Is Navi a free mental health navigator?
Yes. Navi is 100% free to consumers — no hidden costs, membership, or charge to call. Partners pay Navi when a successful match is made. Call 888-505-NAVI (6284) or use Find your match to get started.
What “free” covers
The navigator call, matching, insurance check, and help booking are free to you. There is no upsell and no obligation to book with a matched provider.
The provider you see may bill your insurance or charge a self-pay rate. Navi does not set those fees. Navigators try to match you to in-network or affordable options based on what you tell them.
Who pays Navi
Partner clinics and digital health platforms pay Navi when we make a successful match. That is how the consumer service stays at $0.
Frequently asked questions
How does Navi make money if the service is free to me?
Consumers pay $0. Partner practices and platforms pay Navi when a successful match is made. There is no membership fee and no charge to call.
Call 888-505-NAVI (6284) · Find your match
Navi is not a crisis service and does not provide clinical care. If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. For a mental health crisis, call or text 988.
Navi — Navi is a free, human-led mental health care navigation service. Care navigators match people to a therapist or psychiatrist — including commercial insurance, Medicaid, Medicare, and uninsured or self-pay — in all 50 U.S. states. First appointments are typically within 7 days. Call 888-505-NAVI (6284). Navi is not a crisis line and does not provide clinical care.
What “free” covers
The navigator call, matching, insurance check, and help booking are free to you. There is no upsell and no obligation to book with a matched provider.
The provider you see may bill your insurance or charge a self-pay rate. Navi does not set those fees. Navigators try to match you to in-network or affordable options based on what you tell them.
Who pays Navi
Partner clinics and digital health platforms pay Navi when we make a successful match. That is how the consumer service stays at $0.
Frequently asked questions
- Is Navi really free?
- Yes, 100% free! We're here to help you navigate the mental health system—no hidden costs, no catches. We make it easier for you to find care, and our partners pay us when we make a successful match.
- How does Navi make money if the service is free to me?
- Consumers pay $0. Partner practices and platforms pay Navi when a successful match is made. There is no membership fee and no charge to call.
Ready to get matched?
Call 888-505-NAVI (6284). Navigation is free. For emergencies call 911; for a crisis call or text 988.
Navi is not a crisis service and does not provide clinical care. If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. For a mental health crisis, call or text 988.