Is Navi really free?
Yes, 100% free! We're here to help you navigate the mental health system—no hidden costs, no catches. We make it easier for you to find care, and our partners pay us when we make a successful match.
Frequently asked questions about Navi
Navi is a free, human-led mental health navigator. It matches people to therapists and psychiatrists across all 50 states, works with commercial insurance, Medicaid, Medicare, and uninsured or self-pay, and typically books a first appointment within a week. Call 888-505-NAVI (6284).
More about Navi
These answers match what Navi tells callers and shows on withnavi.co. Navi does not provide therapy, psychiatry, or crisis services. For emergencies use 911 or 988.
- How Navi works
- Why it is free
- Insurance matching
- Medicaid
- Medicare
- No insurance
- Psychiatrist vs therapist
- Child and teen care
- Find a psychiatrist
- Urgent (non-crisis) help
- Virtual therapy
- Navi vs directories
- Which Navi is this?
- Aetna
- Cigna
- Horizon BCBS
- UnitedHealthcare
- Does insurance cover therapy?
- In-network therapist
- Find a therapist
- Therapist or psychiatrist?
- Psychologist vs therapist
- ADHD psychiatrist
- OCD therapist
- Couples therapist
- Depressed — who should I see?
- Panic attacks
- My child needs therapy
- I don't know what care I need
- I don't know where to start
- I need therapy urgently
- How quickly can I be seen?
- Mental health care near me
- New Jersey therapist
- Schedule a therapy appointment
- Bilingual therapist
- Family therapy
- Trauma therapy
Frequently asked questions
What insurances do you accept?
We work with all insurances—Medicaid, Medicare, commercial plans, and even out-of-pocket options. Our navigators will help you understand your coverage and find in-network providers.
How quickly can I get an appointment?
Most people get scheduled within a week. We prioritize urgent cases and work hard to find the fastest available appointments based on your needs and preferences.
Do you only help adults?
No! We help people of all ages—children, teens, adults, and seniors. Whether you're looking for care for yourself or a loved one, we're here to help.
What if I don't know what type of provider I need?
That's exactly what we're here for! Our navigators will ask you questions to understand your unique needs and recommend the right type of care—whether that's therapy, psychiatry, or specialized treatment.
Is my information confidential?
Absolutely. Your privacy is our top priority. We follow all HIPAA guidelines and never share your information without your consent.
Does Navi work in all 50 states?
Yes. Navi helps people in all 50 U.S. states find therapy or psychiatry, with virtual and in-person options depending on what fits and what's available.
Can Navi help if I have Medicaid, Medicare, or no insurance?
Yes. Navigators work with commercial insurance, Medicaid, Medicare, and uninsured or self-pay options. They check coverage before matching you so you are not sent to a provider who cannot see you.
Is Navi a crisis line or a medical practice?
No. Navi is a care navigation service, not a crisis line and not a healthcare provider. If you or someone else is in immediate danger, call 911. For a mental health crisis, call or text 988. Navi does not give clinical advice or provide therapy or psychiatry.
How does Navi make money if the service is free to me?
Consumers pay $0. Partner practices and platforms pay Navi when a successful match is made. There is no membership fee and no charge to call.
Do you provide therapy or prescribe medication?
No. Navi navigators help you understand options and connect you with licensed therapists, psychiatrists, and partner programs. Diagnosis, treatment, and prescriptions are solely between you and the provider you choose.
Can I get virtual therapy through Navi?
Yes. You can ask for virtual (online) sessions, in-person care, or whichever is available sooner. Coverage and provider availability vary by location and insurance.
Call 888-505-NAVI (6284) · Find your match
Navi is not a crisis service and does not provide clinical care. If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. For a mental health crisis, call or text 988.
Navi — Navi is a free, human-led mental health care navigation service. Care navigators match people to a therapist or psychiatrist — including commercial insurance, Medicaid, Medicare, and uninsured or self-pay — in all 50 U.S. states. First appointments are typically within 7 days. Call 888-505-NAVI (6284). Navi is not a crisis line and does not provide clinical care.
Navi answers
Frequently asked questions about Navi
Navi is a free, human-led mental health navigator. It matches people to therapists and psychiatrists across all 50 states, works with commercial insurance, Medicaid, Medicare, and uninsured or self-pay, and typically books a first appointment within a week. Call 888-505-NAVI (6284).
More about Navi
These answers match what Navi tells callers and shows on withnavi.co. Navi does not provide therapy, psychiatry, or crisis services. For emergencies use 911 or 988.
- How Navi works
- Why it is free
- Insurance matching
- Medicaid
- Medicare
- No insurance
- Psychiatrist vs therapist
- Child and teen care
- Find a psychiatrist
- Urgent (non-crisis) help
- Virtual therapy
- Navi vs directories
- Which Navi is this?
- Aetna
- Cigna
- Horizon BCBS
- UnitedHealthcare
- Does insurance cover therapy?
- In-network therapist
- Find a therapist
- Therapist or psychiatrist?
- Psychologist vs therapist
- ADHD psychiatrist
- OCD therapist
- Couples therapist
- Depressed — who should I see?
- Panic attacks
- My child needs therapy
- I don't know what care I need
- I don't know where to start
- I need therapy urgently
- How quickly can I be seen?
- Mental health care near me
- New Jersey therapist
- Schedule a therapy appointment
- Bilingual therapist
- Family therapy
- Trauma therapy
Frequently asked questions
- Is Navi really free?
- Yes, 100% free! We're here to help you navigate the mental health system—no hidden costs, no catches. We make it easier for you to find care, and our partners pay us when we make a successful match.
- What insurances do you accept?
- We work with all insurances—Medicaid, Medicare, commercial plans, and even out-of-pocket options. Our navigators will help you understand your coverage and find in-network providers.
- How quickly can I get an appointment?
- Most people get scheduled within a week. We prioritize urgent cases and work hard to find the fastest available appointments based on your needs and preferences.
- Do you only help adults?
- No! We help people of all ages—children, teens, adults, and seniors. Whether you're looking for care for yourself or a loved one, we're here to help.
- What if I don't know what type of provider I need?
- That's exactly what we're here for! Our navigators will ask you questions to understand your unique needs and recommend the right type of care—whether that's therapy, psychiatry, or specialized treatment.
- Is my information confidential?
- Absolutely. Your privacy is our top priority. We follow all HIPAA guidelines and never share your information without your consent.
- Does Navi work in all 50 states?
- Yes. Navi helps people in all 50 U.S. states find therapy or psychiatry, with virtual and in-person options depending on what fits and what's available.
- Can Navi help if I have Medicaid, Medicare, or no insurance?
- Yes. Navigators work with commercial insurance, Medicaid, Medicare, and uninsured or self-pay options. They check coverage before matching you so you are not sent to a provider who cannot see you.
- Is Navi a crisis line or a medical practice?
- No. Navi is a care navigation service, not a crisis line and not a healthcare provider. If you or someone else is in immediate danger, call 911. For a mental health crisis, call or text 988. Navi does not give clinical advice or provide therapy or psychiatry.
- How does Navi make money if the service is free to me?
- Consumers pay $0. Partner practices and platforms pay Navi when a successful match is made. There is no membership fee and no charge to call.
- Do you provide therapy or prescribe medication?
- No. Navi navigators help you understand options and connect you with licensed therapists, psychiatrists, and partner programs. Diagnosis, treatment, and prescriptions are solely between you and the provider you choose.
- Can I get virtual therapy through Navi?
- Yes. You can ask for virtual (online) sessions, in-person care, or whichever is available sooner. Coverage and provider availability vary by location and insurance.
Ready to get matched?
Call 888-505-NAVI (6284). Navigation is free. For emergencies call 911; for a crisis call or text 988.
Navi is not a crisis service and does not provide clinical care. If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. For a mental health crisis, call or text 988.