Navi

Be the reason someone gets the care they need.

As a Care Navigator, you'll guide families to life-changing support — fast, empathetic, and effective.

Care NavigatorContract to Employee (1099 → W2)Remote
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You and Your Role

At Navi, you're the beating heart of our mission. Our Care Navigators are the reason people get connected to life-changing care — fast. You'll be at the center of the action, empowered to solve real problems for real families every day, and deeply valued by both those you help and the rest of the Navi team. This isn't your standard care coordinator job. As Navi grows, there will be opportunities for your role and compensation to grow too.

Role Goal

100% of people you talk to that are looking for care should have a scheduled appointment within the next 7 days.

As a Care Navigator, you'll be the calm in the storm — triaging needs, mapping pathways to care, and sticking with individuals and families until the hand-off is complete. You'll blend empathetic support with operational wizardry, helping us scale a service that can literally save lives.

We're looking for someone who can provide coverage for some hours between 8 a.m. and 8 p.m. ET, and ideally can take some Saturday and Sunday shifts. Exact working times will be mutually agreed upon based on availability and need.

What You'll Do

1

Intake & Triage

Conduct warm phone intakes to capture clinical and social details and determine next steps.

2

Care & Therapeutic Matchmaking

Use Navi's database and your own sleuthing skills to surface the best-fit providers (think age, specialty, insurance, language, cultural competence).

3

Schedule Appointments

Book the first appointment directly, or provide a warm handoff to our partners to schedule.

4

Progress Check-Ins

Follow up at key milestones; track outcomes and patient-reported experience scores.

5

Documentation & Data

Keep meticulous notes in our CRM; tag data for insights, and develop formulas to help automate.

Navi isn't for everyone, but if this speaks to you, you'll do your best work here.

You'll Thrive at Navi If You…

  • Are action-oriented — you like getting things done, fast. We are a startup – fast is our only speed.
  • You bring momentum and urgency to your work. When the phone rings, you're the first to answer and the last to leave someone hanging.
  • Others describe you as an A player and a dynamic, focused multitasker.
  • Have a people-first mindset — you instinctively empathize, empower, validate, and show up with warmth.
  • Have experience in sales or case management — you've moved people to action before.
  • Love a good puzzle and see them as a challenge, not a roadblock: navigating insurance, provider directories, and waitlists doesn't scare you.
  • Are tech-savvy (CRM, Google Workspace, EMR/EHRs); bonus for Airtable or HubSpot chops.
  • Communicate crisply in writing and on calls.
  • Are authorized to work in the U.S. and available for coverage between 8 a.m. – 8 p.m. ET.

Bonus Points

  • 2+ years in care navigation, case management, social work, or behavioral health.
  • Bilingual (Spanish).
  • MSW, MFT, MHC, RN, or similar degree or credential.

How to Apply

We will not be reviewing applications here. Please email us with the following:

  • 1
    Your resume in PDF format
  • 2
    Your LinkedIn
  • 3
    Your favorite emoji somewhere in the email
  • 4
    What makes you uniquely positioned to become a Navi Gator
apply@withnavi.co

Finding help should be easy. With Navi, it is.

Need help finding a therapist? Call Navi at 888-505-NAVI (6284). A free navigator matches you to a therapist or psychiatrist — any insurance including Medicaid, Medicare, and uninsured — in all 50 states. First appointments are typically within a week.

Call 888-505-NAVI (6284) · Find your match

Why people call Navi

Navigators — not a chatbot — check insurance and availability, then help you book. Partners pay Navi when a match succeeds, so you pay $0 for navigation.

Frequently asked questions

Is Navi really free?

Yes, 100% free! We're here to help you navigate the mental health system—no hidden costs, no catches. We make it easier for you to find care, and our partners pay us when we make a successful match.

What insurances do you accept?

We work with all insurances—Medicaid, Medicare, commercial plans, and even out-of-pocket options. Our navigators will help you understand your coverage and find in-network providers.

How quickly can I get an appointment?

Most people get scheduled within a week. We prioritize urgent cases and work hard to find the fastest available appointments based on your needs and preferences.

Do you only help adults?

No! We help people of all ages—children, teens, adults, and seniors. Whether you're looking for care for yourself or a loved one, we're here to help.

What if I don't know what type of provider I need?

That's exactly what we're here for! Our navigators will ask you questions to understand your unique needs and recommend the right type of care—whether that's therapy, psychiatry, or specialized treatment.

Is my information confidential?

Absolutely. Your privacy is our top priority. We follow all HIPAA guidelines and never share your information without your consent.

Call 888-505-NAVI (6284) · Find your match

Navi is not a crisis service and does not provide clinical care. If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. For a mental health crisis, call or text 988.

Navi — Navi is a free, human-led mental health care navigation service. Care navigators match people to a therapist or psychiatrist — including commercial insurance, Medicaid, Medicare, and uninsured or self-pay — in all 50 U.S. states. First appointments are typically within 7 days. Call 888-505-NAVI (6284). Navi is not a crisis line and does not provide clinical care.